Privacy Policy

1. Introduction

Tao Yuen ("we", "us", "our") is committed to handling personal data responsibly and in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). This Privacy Policy describes what personal data we collect, how we use and protect it, and the rights available to individuals under Hong Kong law.

This Policy applies to personal data collected via our website at tao-yuen.pro, through our contact form, by telephone or in person at our premises. If you have any questions, please contact us at [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number
• Enquiry content: messages submitted through our contact form
• Resident information: details relevant to arranging and managing residency (for those who proceed beyond an initial enquiry)
• Website usage data: pages visited, time on site, browser type (collected via analytics cookies where consent is given)

We collect data directly from you when you contact us, visit our premises, or use our website. We do not collect data from third-party sources without your knowledge.

Retention: Enquiry data is held for up to 24 months. Resident records are retained for 7 years following the end of a residency for administrative and legal purposes, then securely deleted.

3. How We Use Personal Data

We use personal data for the following purposes:

• Responding to enquiries about our programmes and residence
• Arranging and managing residency and programme participation
• Communicating with residents and their families about day-to-day matters
• Sending occasional service-related updates (not marketing)
• Improving our website and service quality using anonymised analytics
• Complying with legal obligations under Hong Kong law

Legal basis: Processing is based on contractual necessity (for residents and programme participants), legitimate interest (for general enquiry responses) and consent (for analytics cookies and any marketing communications). You may withdraw consent at any time by contacting [email protected].

Marketing: We do not send promotional emails without your explicit agreement, and we do not sell your data to third parties.

4. Data Sharing

We do not sell, rent or trade personal data. We may share data in the following limited circumstances:

• Service providers: companies that assist with website hosting, email delivery or analytics — bound by confidentiality agreements
• Professional advisors: legal or accounting professionals as required for specific purposes
• Legal requirements: where disclosure is required by Hong Kong law, court order or regulatory authority

Any third-party processors are required to handle personal data only as instructed and in compliance with applicable law.

5. Data Protection Measures

We take reasonable steps to protect personal data against unauthorised access, disclosure or loss. These include:

• Encrypted website connections (HTTPS)
• Access controls limiting who can view personal data
• Secure storage for physical documents containing personal information
• Staff training on data handling obligations under the PDPO

In the event of a data breach affecting your personal data, we will notify you and, where required, the Privacy Commissioner for Personal Data (Hong Kong) within a reasonable timeframe.

6. Cookies

Our website uses cookies for essential functionality and, with your consent, for anonymous analytics. We do not use advertising or tracking cookies without consent. For full details of how cookies are used and how to manage your preferences, please see our Cookie Policy.

7. Your Rights Under Hong Kong Law

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request that inaccurate or incomplete data be corrected
• Objection: object to our use of your data for direct marketing purposes
• Withdrawal of consent: withdraw consent for any processing based on consent

To exercise any of these rights, write to [email protected]. We will respond within 40 days as required under the PDPO. There is no charge for a standard access request.

If you are not satisfied with our response, you may lodge a complaint with the Privacy Commissioner for Personal Data, Hong Kong at www.pcpd.org.hk.

8. Third-Party Links

Our website may contain links to third-party sites, such as Google Maps. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal data.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided data to us, please contact [email protected] and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "Last Updated" date revised accordingly. Continued use of our website or services after an update constitutes acceptance of the revised policy. For significant changes, we will notify residents and enquirers by email where possible.

11. Contact

For any privacy-related queries or to exercise your rights, please contact:

• Tao Yuen
• 27 Magazine Gap Road, Mid-Levels, Hong Kong
• Email: [email protected]
• Phone: +852 3865 2017